Back in April, I pre-ordered a Wii Fit from amazon.com. I am a long time customer of amazon.com, dating back to when they only sold books and all orders came with a amazon.com bookmark. (Way back in 1995 or 1996.) I have pre-ordered books before and always got them on or before the release date. I had every confidence that I would get the same great service with the Wii Fit. On May 22, I got a noticed that my unit had shipped, exactly as they had promised. Everyday I checked the tracking date for the shipment and everyday it failed to move. In fact, UPS never received the package at all. I did some checking and found out that I was not the only person this happened to. It was not an isolated incident and it appears that an entire pallet of Wii Fits went missing. I contacted customer service via the email option and was told that they could do nothing till it was three days past the estimated arrival date.
After reading on one of the amazon.com forums that you needed to talk to a person using their call back feature and demand to speak to a manager to get a new one shipped to you, I did just that and was instantly called. I told her the story and then she put me on hold for a bit. She came back and said they were out of stock and she could cancel the order and I could order from one of their third party vendors. I told her there was no way I was ordering from a third party and paying twice as much for it and that I knew they had an entire pallet of Wii Fits and asked to talk to a manager. After being put on hold for about 10 minutes she comes back and says that all the supervisors are unavailable and that she has issued a replacement order and is there anything else she could help me with. I said no, thanked her and we both hung up. I checked the order and it said estimated shipment date was Aug. 4. From the amazon.com forum that I found out about all the other lost Wii Fits, I read that that had happened to others and then the unit shipped out a few days later. Yesterday I got a notice that mine had shipped out. I checked later last night and saw that it had actually moved out of Dallas and is scheduled for delivery on June 10. So, unless UPS losses it now, I should receive it on Tuesday. Lets hope it actually arrives this time.